Returns & Refunds Policy

At Plushie World, your happiness means everything to us! If you’re not completely in love with your new plushie, we’re here to help. Please review our returns policy below:

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Return Eligibility

We accept returns on eligible items within 14 days of delivery.
To be eligible for a return, your item must be:

• In its original, unused condition

• In the original packaging (including tags, if applicable)

• Free from any signs of wear, damage, or stains

Please note: Mystery box items, limited editions, and sale items are final sale and not eligible for return.

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How to Start a Return

To initiate a return, please contact us at with your order number and reason for return.
Once your request is approved, we’ll provide return instructions and the return shipping address.

Customers are responsible for return shipping costs unless the item arrived damaged or there was a mistake on our part.

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Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 3–5 business days.

Please note that shipping charges are non-refundable.

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Damaged or Incorrect Items

If your order arrived damaged or incorrect, please contact us within 72 hours of delivery with photos of the issue.
We’ll make it right by offering a replacement, refund, or store credit—whichever you prefer.

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Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original product for a refund and place a new order.

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Return Address

Please do not send any items back without contacting us first. Unauthorized returns may not be accepted.

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Contact Us

Questions about your return? Reach out to us —we’re happy to help!

Thank you for shopping with Plushie World—we hope your plushie brings you joy!